Reference

Legal terms for your warong89 account

warong89 sets out the Legal conditions behind account access, wallet activity and lobby use in Indonesia, so you can check the rules before opening an account.

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warong89 Legal terms for your warong89 account
POLICY CONTACT

Where to ask about Legal matters

A clear contact route matters when you need to understand a policy rather than guess at its meaning. Use the support path shown after you sign in to ask about account access, a data request or a payment record connected with Legal conditions. Include your registered phone details and a short description, but do not send a wallet PIN or password. We can then direct the request to the account or policy area that handles it.

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Account access

For a Legal question about phone verification, a locked sign-in or an account detail, use the signed-in support path. We may ask for identifying account details so the request reaches the correct record without exposing another person’s data.

Wallet records

If your Legal question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, include the transaction reference and date. Never include a wallet PIN or password; we use the reference to locate the relevant payment record.

Data requests

For a copy, correction or removal request, contact us through the policy contact route in your account. State the action you want and the phone number linked to the account, allowing us to check identity before discussing personal data.

DATA PRACTICE

How we apply the Legal policy

Legal handling is practical: we connect an account to the details needed for access, protect sign-in activity, and keep records that help resolve a payment or policy question.

Data handling

We use account details, phone verification results and relevant payment references to operate access and respond to Legal requests. DANA, OVO, GoPay and QRIS references are treated as transaction context, not as permission to request your wallet PIN.

Cookies

Cookies and similar browser storage can support sign-in continuity, security checks and policy preferences. You can manage browser settings on your phone or computer, but disabling some storage may interrupt verification or require you to repeat an account step.

Account security

Keep your password private and complete phone verification only through the account access screen. If a device changes or a browser session is cleared, we may ask for verification again before showing account or payment details.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve disputes, meet applicable Legal duties and protect against misuse. A retention question can be sent through the policy contact path with your account phone number.

Correction requests

If your name, phone detail or another account field is inaccurate, ask us to correct it through support after signing in. We may request additional confirmation before changing information connected with DANA, OVO, GoPay or QRIS activity.

Policy owner

Questions about this Legal policy should go through the account support contact shown to you. Include the relevant section, account step or payment reference, and we will use that detail to route the request for a focused response.

Legal answers before you open an account

These Legal questions cover the points Indonesian account holders commonly check before using the service. Read them alongside the full policy notice, especially if you are checking local eligibility, data rights, phone verification or a payment record. Where your situation is specific, send the relevant section and account detail through the support contact path.

The Legal policy covers account access, phone verification, permitted use, personal data, cookies, payment records and requests for correction or removal. It also explains when an account or transaction may need checking. Access depends on local law, so confirm that use is permitted in your location.

Access depends on local law and the conditions that apply to your location. Before opening an account, check whether this type of service is permitted for you. We may also require accurate account details and phone verification before access is completed.

Phone verification links the account access request to the contact detail you provide and helps reduce mistaken or unauthorised access. A verification prompt can return after a device or browser change. Do not share a verification code, password or wallet PIN with another person.

Payment references may be used to match a DANA, OVO, GoPay or QRIS event with the correct account and resolve a status question. They do not give us your wallet PIN. Bank transfer and virtual account records may be checked in the same way.

Sign in and use the policy contact route to request a copy or correction. State the account phone number, the data field involved and the action you want. We may check your identity first, then explain what can be changed or supplied under the Legal policy.

We keep account and transaction records for the period needed for account operation, payment queries, dispute handling, security and applicable Legal duties. The exact period can depend on the record type. Send a retention question through support with the relevant account detail.

Contact us through the account support path and identify the decision, date and account step involved. Add a payment reference only when it is relevant, and never send a password or wallet PIN. We will route the request for policy clarification or correction where applicable.

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